Refund and Returns Policy

DELIVERY OF GOODS

If you do not receive the digital product link upon purchasing, you can immediately contact us at info@feradogroup.com with your transaction details and payment details to ensure your digital product is delivered as quickly as possible.

DIGITAL PRODUCTS REFUND POLICY

Because your purchased product is a digital product, it is deemed “used” after download or opening. For this reason, all purchases of our digital products are non-refundable or exchangeable. In other words, since the digital products made available here are intangible, we are not able to offer refunds on these products.

However, we understand that exceptional circumstances can take place. Therefore, we WILL honor requests for refunds in the following circumstances:

• Digital products that explicitly state a full or partial refund are based on a satisfaction guarantee;
• Digital products that were not adequately delivered due to some fault on our part; and
• Digital products that have major defects that render the product unusable under any circumstances.

Clear evidence of the circumstances justifying a refund must be provided by the purchaser. Complaints that are based merely on the purchaser’s subjective expectations or wishes will not be refunded.

We do not bear responsibility—and therefore, we do not satisfy any refund/return/exchange requests—based on incompatibility of our products with third-party software other than those which are specified as compatible in the product description. We offer no guarantee that our products are fully compatible with any third-party programs and cannot support third-party applications.